We endeavor to ship all orders within 72 business hours of receipt, however, every once in a while we run into supply chain orders beyond our control. If your order is later than expected, this is most likely the issue! Feel free to reach out via email if you are concerned.
Shipping charges are calculated based on a USPS flat rate bubble envelope which can fit up to eight 10ml essential oil varieties. Therefore the shipping rate is the same when you order 1 bottle as when you order 8 bottles. The next size up is a USPS Medium Flat Rate Box which can fit up to 16 bottles. Stock up to save on shipping!
You may be required by your government to pay a customs fee. Essential 3 is not responsible for customs fees. If you are unsure, please check with your country’s customs policies prior to ordering.
First class international shipping charges are calculated based on weight and address.
International Priority shipping is based on USPS flat rate bubble envelope which can fit up to 8-10ml bottles. Therefore the shipping rate is the same when you order 1 bottle as when you order 8 bottles. The next size up is a USPS Medium Flat Rate Box which can fit up to 16 bottles. Stock up to save on shipping!
When available, we reuse boxes, clean packaging paper and recycled peanuts to safely pack and ship your order.
We currently accept all credit cards and payments via Paypal.
This site uses a secure SSL server so credit card information submitted by you in secure mode is encrypted for your privacy. This means no other party may view personal information while in transit to us over the internet. Credit card transactions are safe using this technology.
Your happiness with Emerald Oils is important to me. If you are not satisfied with your purchase, please contact me with in 14 days from the date of receipt to obtain a RMA number. Goods returned not due to our error will be subject to a 20% restocking fee. All returns must have a RMA number supplied by me. Once your return request is approved you will be notified of the amount of IN STORE credit that you will receive. All credits must be used within 1 year of the issue date.
All damage and shortage claims must be made within 7 days of receiving shipment.
Your Emerald Oils customer experience includes my promise to use all available resources to help you make well-informed choices on the safe use of essential oils for your unique circumstances. So if you have a question, please feel free to contact me.
I will always take the time to listen, answer your questions and suggest aromatherapy solutions tailored to your practice, facility, or personal use.
Soul Prosperity respects the privacy of all users who visit the site. No effort is made to identify individuals without their prior knowledge and approval. The following policies are in effect for all the web pages owned and operated by Soul Prosperity.
Soul Prosperity/Emerald Oils requests customer email and/or mailing address on specific forms. Your e-mail address or street address will not be sold to a third party and is only used for the stated purpose of the form. Whenever the identity of a visitor is requested, we clearly indicate the purpose of the request. You may easily be removed from the list at any time by looking for the "Unsubscribe" button at the bottom of every email. This site maintains a strict “no-spam” policy.
When completing an order you can check a box asking us to create an account for you. This will save your billing and shipping address, making it easier for you to order next time. If you are a returning customer simply log in. Customer records are stored securely and are never sold to a third party.
When a visitor views any of our pages, like all web servers, our system logs the visitor’s domain name and/or IP address. We collect the domain names and/or IP addresses in order to compile information on what pages visitors successfully access, and what pages they may have experienced technical difficulty. This allows us to make improvements and upgrades to the site as needed. This information is collected solely for statistical purposes and is completely anonymous. The information is never used to identify any individuals.
The Emerald Oils on-line store uses “cookies” to store specific information about a customer’s account (if cookies are enabled in the customer’s browser). This cookie is a small file containing encrypted data pertinent to the customer’s order. The cookie is stored on the customer’s computer and cannot be viewed by other sites. The information contained in it is only used for storing account information for future visits.
This site uses a secure SSL server so information submitted by you in secure mode is encrypted for your privacy. This means no other party may view personal information while in transit to us over the internet. Credit card transactions are safe using this technology.
Soul Prosperity/Emerald Oils reserves the right to change its online policy at any time. Future changes will be noted on this page. If you have any other questions about this policy, please feel free to contact me at any time.